Privacy Policy for Trust Shield 360
Trust Shield 360 ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share information when you use our services, including Endpoint Protection, Network Security, Cloud Security Services, Data Encryption, Threat Intelligence, Managed Detection and Response (MDR), Vulnerability Management, Security Consulting, Incident Response Planning, and Identity and Access Management (IAM), or interact with our online platform.
1. Information We Collect
We collect various types of information to provide and improve our services to you:
- Information You Provide to Us: This includes personal data you voluntarily provide when you engage with our services, such as your name, email address, phone number, company name, job title, and payment information. This also includes information you share when you communicate with us for support, inquiries, or service consultations.
- Information Collected Automatically: When you use our online platform, we may automatically collect certain information about your device and usage. This may include IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. For our security services, this also includes telemetry data related to system health, threat detection, and security events, but this typically does not contain direct personal identifiers unless explicitly configured by the user or client for monitoring purposes.
- Information from Third Parties: We may receive information about you from third-party sources, such as business partners, public databases, and security intelligence providers, to supplement the information we collect and to improve our services and threat intelligence capabilities.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain Our Services: Delivering and operating our core services such as Endpoint Protection, Network Security, Cloud Security, Data Encryption, Managed Detection and Response, and Security Consulting.
- To Improve and Develop Services: Analyzing usage patterns and security data to enhance the effectiveness, performance, and features of our offerings.
- To Communicate with You: Sending service-related notifications, updates, security alerts, and responding to your inquiries and support requests.
- For Security and Fraud Prevention: Protecting our systems and our clients' environments from threats, fraud, and unauthorized access, in line with our core mission.
- For Legal Compliance: Fulfilling our legal obligations, resolving disputes, and enforcing our agreements.
- For Marketing and Sales: Providing you with information about our services, promotions, and news that may be of interest to you, where permitted by law.
3. How We Share Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: With trusted third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data hosting, analytics, and customer support. These parties are contractually bound to protect your information and use it only for the purposes for which it was disclosed.
- Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction, your information may be transferred as part of the transaction.
- Legal Requirements and Protection: If required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent fraud, or protect the personal safety of users or the public.
- With Your Consent: We may share your information with your explicit consent or at your direction.
4. Data Security
We implement robust technical and organizational measures designed to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, regular security assessments, and employee training. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Data Protection Rights
Depending on your location and applicable law (such as GDPR), you may have certain rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below.
6. International Data Transfers
As a global provider of security services, your information may be stored and processed in any country where we have facilities or where we engage service providers. By using our services, you consent to the transfer of information to countries outside of your country of residence, which may have different data protection rules than those of your country. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Trust Shield 360
1450 SW Broadway, Suite 200
Portland, Oregon 97201
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